About
hiify is a platform for creating AI agents that talk to customers by chat and by phone. Businesses use hiify to build, test and publish an inbound receptionist that answers calls, uses approved knowledge, and completes jobs such as booking appointments.
Who we are
hiify is operated at hiify.ai. The application name shown to users is hiify. For questions about the product or a privacy request, email support@hiify.ai.
hiify
hiify is the application we develop and operate. It is a multi-tenant platform that lets a business build, test and publish AI agents — a chat widget on their website, a voice agent in the browser, or an agent that answers the telephone.
A customer signs up, describes what their agent should do, and gives it three things:
- Knowledge — documents and pages they upload, which the agent searches and cites when it answers, rather than guessing.
- Tools — a strict allow-list of actions the agent may take, such as checking calendar availability, booking an appointment, capturing a lead or handing over to a human.
- A flow — the conversation design, built on a visual canvas, with conditions, error paths and per-step testing.
Once published, the business can watch every conversation in a shared inbox, complete with transcripts, the tools the agent used and the sources it cited.
Why hiify asks for Google access
Appointment booking is one of the most common things a business wants its agent to do, so hiify can connect to a customer's Google account. This is entirely optional: agents work without it, and nothing is read from Google unless the account owner explicitly connects their calendar.
When connected, hiify requests only what booking requires:
| Scope | What it is used for |
|---|---|
| email, profile | Identifying which Google account was connected to the hiify workspace. |
| calendar | Reading free/busy times so the agent only offers slots that are genuinely open, and creating, rescheduling or cancelling the booking it agrees with the caller. |
hiify does not read a customer's inbox, does not use Google data for advertising, and does not use it to train any model. The full detail — storage, encryption, retention and how to disconnect — is in the privacy policy.
Contact
Questions about hiify, about anything on this site, or about a privacy request: email support@hiify.ai. We aim to reply within a few working days.