Estate agencies
Capture buyer, seller and landlord demand while negotiators stay focused on progressing business.
Sales, valuations and new instructionsThe digital employee for property teams
Every property conversation, answered. The next step already done.
Heydi is a property receptionist that speaks with buyers, renters, landlords and tenants on phone and web—then qualifies the enquiry, books the viewing or logs the maintenance issue.
One conversation can update
CRMCalendarMaintenanceYour team
Heydi live demoReady
Bring your own property requestNo fixed role or script. Ask naturally, or explore a category below.
Explore a category
Who Heydi is for
One dependable front door for every property team.
Heydi takes care of the first conversation and the repetitive work around it, while your people keep control of advice and decisions.
Lettings teams
Qualify renters, answer listing questions and coordinate viewings without another round of diary admin.
Enquiries, availability and viewingsProperty managers
Give tenants a dependable first response and receive maintenance reports with the useful details attached.
Tenant service and maintenanceThe work Heydi removes
Property teams do not need more messages to catch up on.
Missed calls lose demand
A motivated renter or landlord should not have to wait for somebody to hear a voicemail.
Slow follow-up cools intent
When the first reply takes hours, the customer often moves on to the next agency.
The same details get typed twice
Names, budgets, dates and property details are repeated from call to notes to CRM.
Diaries create back-and-forth
Booking or moving a viewing can take several calls between customers and negotiators.
Maintenance arrives incomplete
A vague message leaves property managers chasing the tenant for urgency and safety details.
Your digital employee
More than an answer. Useful work completed.
Give Heydi approved knowledge, clear permissions and connected tools. Heydi can carry a routine request from first hello to a clean record, then bring your team in when judgement matters.
Answers
Heydi responds on your website or a dedicated inbound number, including outside office hours.
Understands
Heydi asks the next useful question and keeps the person, property and reason for calling together.
Completes the admin
Heydi creates the record, prepares the viewing or logs the maintenance issue in the connected system.
Hands over judgement
Exceptions, approvals and sensitive decisions go to your team with a clear summary and next action.
Phone and web
One Heydi, wherever the conversation starts.
Your website and inbound number share the same approved answers, rules and connected records.
Website
A conversation where demand begins.
Visitors can speak or type while they browse. Heydi answers approved questions, gathers what your team needs and keeps the next step visible.
Voice and chat on your websitePhone
A dedicated number, connected to the same Heydi.
Assign or connect a dedicated inbound number so callers reach the same setup, knowledge and property processes used on the web.
Inbound calling through your configured providerReal property use cases
Watch a conversation become completed work.
Each tab plays an example in the caller’s own words, alongside what Heydi classifies, records and completes in the background. Watch the example, then use the live demo above with any request of your own.
New property enquiry
Watch a question become an opportunity your team can progress.
This is one example, not a script. Heydi follows the caller’s request, gathers the missing details and records the next useful step.Result · Opportunity captured with a clear next stepInbound callConnected to Heydi
“I’m looking for a two-bedroom place near the city centre.”
Heydi
I can help with that. Do you have a monthly budget and a preferred move date?
New in CRMNew property enquiry
CallerSophie Carter
IntentRental enquiry
Requirements2 beds · central · £1,600
Next stepShare matching listings
Background actions
Classified the call as a rental enquiry
Matched or created the caller record
Saved budget, area, size and timing
Created an opportunity for follow-up
Opportunity captured with a clear next step
What Heydi handled
See the demand, service and outcomes behind every conversation.
Owners get a clear operating view: what came in, what Heydi answered, what became an opportunity or appointment, and what still needs a person.
Channel breakdown
Phone68%
Website voice19%
Website chat13%
Language breakdown
English72%
Arabic12%
French9%
Spanish7%
Recent outcomes
Every conversation stays reviewableSophie CarterRental enquiryOpportunity captured3 matching listings shared
Daniel ShahViewing changeViewing rescheduledCalendar and negotiator updated
Tenant at North StreetMaintenanceTeam handoffTicket created · priority checked
Amelia BrooksLandlord enquiryFollow-up dueOpportunity assigned to lettings
Call detail
Sophie Carter
Phone · 2m 14s · Today, 09:42
Sophie is looking for a two-bedroom rental near central Manchester, up to £1,600 per month, with a May move date.
- Intent
- Rental enquiry
- Outcome
- Qualified opportunity
£1,600 pcm budget2 bedroomsCentral ManchesterMove in May
- Contact matched
- Opportunity created
- 3 listings shared
- Follow-up task added
CallerI’m looking for a two-bedroom place near the city centre.
HeydiI can help. What monthly budget and move date should I work with?
CallerUp to £1,600, ideally in May.
Heydi Real Estate module
The ready-to-use property workspace behind every conversation.
Start with CRM, properties, listings, viewings, tenancies and maintenance in one module. Heydi writes the useful context into the same workspace your team opens each day.
Illustrative workspace · Fictional recordsHeydi · Workspace
Live workspace
Your day, at a glance
Real Estate overview
See new demand, upcoming viewings, live tenancies and maintenance exceptions in one operational view.Conversation → property workspaceNew rental enquiry qualified by Heydi
CRM contact created · 2 matching listings · Viewing next
Needs attention
Updated nowB
Bramble HouseViewing · Today, 14:00
ConfirmedS
Sophie CarterRental enquiry · City centre
Qualified1
18 North StreetWater leak · Tenant support
UrgentAcross the working platform
The conversation is only the start.
These are the records, channels and team views already represented across Heydi’s dashboard. Availability depends on your setup, connected services and permissions.
CRM and opportunities
Keep people, requirements, notes and open opportunities connected.
Properties and listings
Use current property records, sale or rental listings and approved availability.
Viewings
Create and update appointments linked to the caller, listing and diary.
Tenancies
Match permitted tenant and property context before support begins.
Maintenance
Capture issue type, safety, urgency, access and ownership in a structured ticket.
Tasks and follow-ups
Put callbacks, handoffs and due work into the same queue your team reviews.
Phone numbers
Attach configured inbound numbers and route them to a published Heydi setup.
Website widget
Offer voice or chat on your site with your chosen greeting and appearance.
Conversations and inbox
Review calls and chats by channel, status, outcome and Heydi setup.
Knowledge
Add approved files, web pages and notes for consistent answers.
Integrations
Connect available calendars, CRM services, calling and supported business apps.
Overview and activity
See current workload, call activity, appointments and recent outcomes.
Human handoff
Bring a person in when judgement or follow-up is needed, with the context attached.
Works with your stack
Use Heydi’s module—or connect the tools you already run.
The Heydi Real Estate module is built in. Existing systems connect through supported integrations and automation, depending on the tools and permissions you use.
Google Calendar
Show approved availability and create or update viewing events.
Send confirmations, summaries and team notifications.
Your CRM
Create or update contacts and opportunities through supported connections.
Twilio
Connect inbound phone conversations through your configured number.
Property systems
Use available connectors and automation where your existing system supports them.
Multilingual and controlled
Natural for callers. Boundaries for your business.
Heydi can switch between supported languages during a conversation while keeping the same permissions, approved information and human handover rules.
- Permission-based actions
- Approved knowledge and responses
- Clear human handover
Let’s find a viewing time that works.
لنجد موعدًا مناسبًا للمعاينة.
Trouvons un horaire de visite.
Busquemos una hora para la visita.
Meet your property receptionist
Give every caller a useful answer—and your team a head start.
See how Heydi can fit your agency, lettings team or property management operation.